Frequently asked questions

Cryptocurrencies are decentralized accounting systems based on cryptography that store data about ownership status in notional units.

The easiest way to start investing in cryptocurrencies is by opening an account on a cryptocurrency exchange. Such platforms allow convenient and free trading of crypto assets.

The cost of a given cryptocurrency depends on its price determined in real time.

Yes, provided that entering the cryptocurrency industry is preceded by proper familiarization with the subject. Otherwise, a potential investor risks losing their invested capital.

Bitcoin is characterized by high volatility. If you want to take the risk of investing in this cryptocurrency, make sure you understand the mechanisms governing the market and that you are not afraid of potentially losing your contribution.

The Kanga cryptocurrency exchange supports the following cryptocurrencies:

bitcoin (BTC) – both the first and most popular cryptocurrency on the market;

ethereum (ETH) – often called “the silver of cryptocurrencies,” the most important altcoin;

ethereum classic (ETC) – a cryptocurrency created by supporters of the original Ethereum idea, i.e. using the Proof-of-Work model;

Kanga Exchange Token (KNG) – the dedicated cryptocurrency of Kanga Exchange and the only recognized payment method at Kanga.

In addition, stablecoins are available:

tether (USDT) – the most popular stablecoin, a cryptographic version of the US dollar;

USD Coin (USDC) – a stablecoin backed by asset reserves, including fiat currencies and short-term U.S. Treasury bonds;

oPLN (omega złoty) – a stablecoin pegged to the value of the Polish złoty;

oEUR (omega euro) – a stablecoin pegged to the value of the euro.

To buy a cryptocurrency at a physical exchange office, download the Kanga Wallet app (from AppStore or Google Play) and register an account on Kanga Exchange. For transactions at Kanga offices, only an email address is required for registration.

Go to one of over 300 Kanga physical locations and agree on the exchange terms with the staff. Then, open the Kanga Wallet app and in the EXCHANGE tab press the GENERATE CODE button. Provide the code to the staff member, then confirm the transaction on your phone screen and make the payment for the cryptocurrency. That’s it! The funds are now credited to your account.

Yes, to buy cryptocurrency in Kanga exchange offices you need a Kanga Exchange account.

Yes. To do this, go to https://bon.kangakantor.pl/ and select the cryptocurrency you want to sell. Confirm the selection by clicking the GENERATE ADDRESS button. Send the cryptocurrency from your wallet to the system-generated address. Remember to download or note the voucher ID and PIN, as you will need these details to withdraw funds from the voucher at a Kanga office.

Cryptocurrencies purchased at a Kanga exchange office are credited to your Kanga Exchange account. You can access them both from the Kanga Wallet app and the Kanga Exchange platform. The balance is visible in the Wallet section.

To set up a cryptocurrency wallet, download the Kanga Wallet app from the App Store or Google Play and create an account using your email address. Access to the Kanga Wallet is also available through the Kanga Exchange platform.

Cryptocurrency purchase and sale transactions at Kanga offices are carried out in cash.

No. At present, this option is reserved only for ATMs.

Transactions at Kanga exchange offices are not restricted by transaction limits imposed by Kanga Exchange; however, each partner office may set its own individual limit.

Yes, cryptocurrency exchange transactions at Kanga offices are carried out in real time. The transaction execution time is approx. 45 seconds.

Cryptocurrency purchase and sale transactions at Kanga offices are executed by placing orders on the Kanga Exchange. Once confirmed, transactions cannot be canceled, as they are already executed on the exchange.

Kanga Exchange is a Polish company founded in September 2018. The brand’s purpose and main mission is to increase cryptocurrency adoption in everyday life.

Kanga Kantor is the largest network of physical cryptocurrency exchange offices in the world (some also offer mobile services), designed for people who prefer physical crypto transactions. The competitive advantages of Kanga offices are ease and lightning-fast execution time, high flexibility in commission rates, and presence in all major cities in Poland.

Kanga Kantor earns from network fees. Their value is fixed and always equals 1%.

The offers of exchange offices include such cryptocurrencies as Bitcoin, Ethereum, Link, USDC, and USDC. In addition, stablecoins such as oPLN and oEUR are available, as well as tokens of popular projects such as Metahero or Everdome. More popular cryptocurrencies and tokens may also be available in the future.

Buying and selling cryptocurrencies at an exchange office looks similar. To complete the transaction, you need the Kanga Wallet app (or access to the Kanga Exchange platform), where the user must generate a code confirming the transaction. The whole process is very simple and usually takes about 60 seconds.

The fee at Kanga exchange offices consists of two parts – a 1% network fee and an additional partner commission.

The fee amount depends on the exchange office owner. However, adhering to the pro-consumer business model, it is subject to negotiation.

Yes, it can. In every Kanga exchange office, commission fees can be negotiated. Additionally, discount codes lowering Kanga’s network fee are regularly published on our blog and social media channels.

For more information, see our dedicated blog post.

Transactions at Kanga exchange offices are carried out in real time, so you will receive cash for the cryptocurrency immediately after the transaction.

Yes. To find out what requirements must be met in order to become a Kanga partner, contact us via email at [email protected] or by phone at +48 58 573 36 33.

To join Kanga’s partner exchange office network, you only need some cash capital and internet access. For more details, contact us via email at [email protected] or by phone at +48 58 573 36 33.

For more information, see our dedicated blog post.

Yes, thanks to Kanga Exchange you can both buy and sell cryptocurrency at an ATM. To use the service, call +48 58 573 36 33 or contact us on Telegram @KangaBankomaty.

The ATM transaction limit is 1,000 euros (4,000 PLN).

Transactions up to 1,000 euros do not require identity verification unless the operator decides otherwise.

No, that is not possible. Transactions at Kanga exchange offices are confirmed by the user in the app, meaning the user is informed about the transaction status at every stage.

Rejection of a transaction is usually due to a time synchronization error between the user’s device and the operator’s device. For example, the employee’s laptop has a different system time than the client’s mobile device. The solution is to correct the time settings on one of the devices.

For more information, see our dedicated blog post.

Yes.

Yes, in accordance with the AML Act, an employee has this right.

Yes, but in that case the operator has the right to refuse the transaction.

The legislator does not indicate specific requirements for this process. In practice, identity verification may differ across exchange offices, but it usually consists of recording the user’s personal information on an identification form.

Yes, and this can be done in two ways. In every Kanga exchange office, it is possible to negotiate commissions, and in addition, discount codes lowering the Kanga network fee are regularly published on our blog and social media channels.